FAQ

Once your order is processed, an email will be sent to you with your tracking number and shipping partner’s details. Please allow 3-7 business days for your order to ship due to processing times.

*Business days are Monday to Friday and do not include Malaysian public holidays.

All orders are processed within approximately 3 to 7 business days after the order is placed. Orders placed on a weekend or holiday will be processed within 3 to 7 business days, Monday through Friday. All processing times are estimates and may be subject to change.

If you would like us to ship outside of Malaysia and Singapore, drop us an email at hello@psknudsenbeauty.com or DM us over Instagram @psknudsen.

We collaborate with our warehouse partners to handle all our product storage and deliveries. These partners observe appropriate Standard Operating Procedures (SOP’s) and cleanliness guidelines set by the Ministry of Health. Our delivery fees include our packaging materials.

We currently ship with:

Peninsular (West) Malaysia: DHL

East Malaysia: DHL

Singapore: Aramex

All other countries: Case by case basis depending on courier availability and rates. Please note that with the global Covid-19 Pandemic, orders could take up to 4-5 weeks or more to arrive due to tightened customs restrictions. All customs fees (should there be any) are the sole responsibility of the customer. P.S. Knudsen is not responsible for any customs charges that may be imposed. All international orders will be sent via registered post unless advised otherwise.

Approximately, the delivery times are as follows:

Peninsular (West) Malaysia: 3-7 working days

East Malaysia: 5-9 working days

Singapore: 5-9 working days

All other countries: Case-by-case basis, depending on the destination and its customs clearance procedures

Our signature Prickly Pear Seed Oil (PPSO) is 100% organic and natural.We add nothing else to the oil so that you can enjoy it at its purest, most natural form.

With most natural/organic products – colour, smell and consistency tend to vary slightly from batch to batch. The oil naturally smells like hay and is a pale to mid-tone yellow colour (depending on the harvest and batch). As with all truly authentic Prickly Pear Seed Oil, our P.S. Knudsen signature Prickly Pear Seed Oil does contain a few traces of sediment in some of our bottles (these are just traces of the seed husks) and the oil could appear slightly ‘cloudy’. Please do not be alarmed. This is completely normal and natural. We truly believe that the less the oil is tempered with, the better. Our oil is cold-pressed and is run through a simple strainer, rather than put through a vigorous filtration system. (When you see extremely clear Prickly Pear Seed Oil you know that heat and machines have been involved in the manufacturing process.)

If you are uncomfortable with the sediments in your bottle or if you would like to be extra sure that your product is within its normal variety, email a clear picture of your oil to us at hello@psknudsenbeauty.com so that we can assist you further. Kindly do this within four weeks of receiving the oil. Please remember to always store your PPSO in a cool place and away from direct sunlight and please conduct a 48 hour patch test before using the oil to be extra sure of new allergies or reactions (Yes. even though our oil is 100% natural and plant derived!)

Due to the organic and natural nature of the PPSO, it is suitable for everyone to use, no matter your skin type or condition. The oil is suitable for pregnant women, babies and children too and can be used externally on any surface of the body, including your hair, eyebrows, eyelash tips and nails. Visit our Prickly Pear Seed Oil page to discover more.